​Frequently Asked Questions​

We are nestled in the heart of the Regional Victoria. 

You can find our showroom at 129 Macleod Street, Bairnsdale.

All of our jewellery is made in our secure in‑house studio, where every piece stays under the care of our own master artisans. Nothing ever leaves the premises giving you complete confidence and peace of mind.

Yes, we do. We will happily work with your own gemstones. We take the time to sit down with you, discuss your ideas, and understand exactly what you’d love to create. 

Yes, we do. We proudly create beautifully handcrafted engagement and wedding rings, designed and made in our Australian studio. 

Whether you’re drawn to classic elegance, a modern style, or a completely bespoke design, we share in the excitement of choosing such an important piece and can help you pick the one that feels just right for you. 

You’re welcome to buy in‑store from our curated collection, or have a ring designed especially for you  

Yes. At Curtis Australia, we specialise in transforming treasured jewellery into beautiful new creations while preserving the memories that make them meaningful.

Through a private consultation, our design team will work with you to reimagine inherited, outdated, or damaged pieces into a handcrafted design that can be cherished for generations to come.

The most accurate way to determine your ring size is to visit our boutique studio for a professional fitting.

Our experts are always happy to help ensure the perfect fit.

At Curtis Australia, every piece is individually designed and handcrafted to reflect your vision and personal style. 

Design time can vary depending on the complexity of the piece. If you have a special occasion or deadline in mind? Let us know, and we'll work with you to achieve the best possible timeline for your custom creation.

Yes. At Curtis Australia, we offer professional jewellery resizing services for many rings and selected jewellery pieces.

Whether your piece needs to be made larger or smaller, our skilled jewellers carefully assess each item to ensure the resize maintains its beauty, comfort and structural integrity. The suitability of resizing will depend on the design, gemstone setting and metal type.

Curtis Australia proudly ships both Australia-wide and internationally, allowing clients around the world to enjoy our handcrafted jewellery, watches, pens and bespoke creations.

All pieces are carefully packaged and dispatched with attention to security and presentation. Shipping times vary depending on your location and whether your item is ready to ship or being custom made.

We offer professional jewellery cleaning, inspection and maintenance services to help keep your treasured pieces looking their best.

Regular cleaning and maintenance can restore brilliance, enhance sparkle and help identify any wear before it becomes a larger issue. Our experienced jewellers can inspect gemstone settings, clasps and other components to ensure your jewellery remains secure and beautiful.

No, we do not repair watches. Instead we sell our own handcraft timepieces in‑house, and we only carry the specialised components required for our own custom‑designed watches.

Our watches are crafted in Australia in precious metals, uniting sculptural form with refined mechanics. 

To keep your Curtis Australia jewellery looking beautiful for years to come, we recommend a few simple care practices.

• Remove jewellery before swimming, exercising, gardening or undertaking heavy manual tasks.
• Avoid contact with perfumes, hairsprays, lotions, cleaning products and other chemicals, as these can affect gemstones and precious metals.
• Store each piece separately in a jewellery box or soft pouch to help prevent scratches and tangling.
• Clean your jewellery gently with a soft, lint-free cloth to maintain its shine and brilliance.
• Take extra care with rings and gemstone-set pieces, as knocks and impacts can damage settings over time.
• Regularly inspect your jewellery for any signs of wear, loose stones or damaged clasps.

For valuable and frequently worn pieces, Curtis Australia recommends periodic professional cleaning and inspection to ensure gemstones remain secure and your jewellery continues to look its best.

Yes. We offer flexible payment options on many of our handcrafted jewellery pieces, luxury watches and pens.

Whether you're investing in a bespoke jewellery creation, an Australian-made timepiece or a handcrafted pen, our team can help tailor a payment arrangement to suit your needs.

A Curtis Australia creation is more than a purchase. It's an investment in exceptional craftsmanship, originality and enduring quality.

Speak with our boutique studio team to discuss the payment options available.

Yes. Curtis Australia specialises in transforming treasured heirloom jewellery into beautiful new creations while preserving the sentimental value and history behind each piece.

Whether you'd like to redesign a family ring, repurpose inherited gemstones or breathe new life into a cherished piece, our experienced designers will work with you to create something uniquely yours.

Honouring the past while creating a legacy for the future, we carefully reimagine heirloom jewellery into handcrafted pieces to be treasured for generations to come.

We are open Monday to Friday  9.00 am - 5.00 pm

To request a private appointment please go to our Contact Us page

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